Contact information
Tiny Grace
Operated by: Servei Nariu NAKOVE, Individual Trader
Registered business address: 320 Bungarribee Rd, Blacktown NSW 2148, Australia
Website: tinygraceuk.com
Customer Support: help@tinygrace.com
Currency: GBP (£)
Market: United Kingdom
Contact Tiny Grace
If you have a question about an order, delivery, refund, payment or any other matter relating to Tiny Grace, you can contact our customer support team by email.
Customer Support Email:
help@tinygrace.com
Website:
tinygraceuk.com
Business Information
Tiny Grace is operated by:
Servei Nariu NAKOVE
Individual Trader
320 Bungarribee Rd
Blacktown NSW 2148
Australia
Trading name: Tiny Grace
Website: tinygraceuk.com
Email: help@tinygrace.com
Primary customer market: United Kingdom
Store currency: GBP (£)
Customer Support
For assistance with an existing order, please email help@tinygrace.com.
To help us identify your order and respond efficiently, please include:
- Your full name.
- Your order number.
- The email address used to place the order.
- A clear description of your enquiry.
- Photographs where relevant to a damaged, defective or incorrect product.
Order Enquiries
For questions concerning order status, processing or delivery, contact:
Orders are normally processed within 1 to 3 business days.
After dispatch, the estimated delivery timeframe is 8 to 16 business days.
Products purchased through Tiny Grace are fulfilled by a third-party supplier and shipped directly from China to customers in the United Kingdom.
Refund and Cancellation Enquiries
For refund or cancellation requests, contact:
Refund requests under our store policy should be submitted within 30 days from the date of delivery, subject to our Return and Refund Policy and your statutory rights.
Where a refund is approved, Tiny Grace does not require the physical return of the product. Once approval has been confirmed, the customer may keep or responsibly dispose of the item.
Approved refunds are issued to the original payment method. Depending on the bank, card issuer or payment provider, refunds may take approximately 5 to 10 business days to appear after processing.
Nothing in our store policies limits mandatory rights available to consumers under applicable UK law.
Payment Enquiries
Purchases made through tinygraceuk.com are charged in GBP (£).
The transaction descriptor associated with purchases from our Shopify store may appear on your card or payment statement as:
TINY GRACE
The exact formatting displayed on a statement may vary depending on the payment processor, bank or card issuer.
If you do not recognise a transaction that you believe may relate to Tiny Grace, please contact help@tinygrace.com with the relevant order or transaction information.
Do not send complete payment card numbers, card security codes or online banking passwords by email.
Privacy Enquiries
For questions about how Tiny Grace processes personal information or to exercise applicable data protection rights, contact:
Personal information is processed in accordance with our Privacy Policy and applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.
Complaints
If you have a complaint concerning an order or our service, please contact help@tinygrace.com and provide sufficient information for us to investigate the matter.
We will review your enquiry based on the information available and applicable consumer rights.
Registered Business Address
Written correspondence concerning Tiny Grace may be addressed to:
Tiny Grace
Servei Nariu NAKOVE
320 Bungarribee Rd
Blacktown NSW 2148
Australia
This is our registered business and administrative address.
Products are dispatched directly from our third-party supplier in China. Customers should not send product returns to this address, as our approved refund procedure does not require physical product returns.
Contact Details
Tiny Grace
Operated by Servei Nariu NAKOVE, Individual Trader
320 Bungarribee Rd
Blacktown NSW 2148
Australia
Website: tinygraceuk.com
Customer Support: help@tinygrace.com
Currency: GBP (£)
Market: United Kingdom
Card statement descriptor: TINY GRACE