Refund policy
Tiny Grace
Operated by: Servei Nariu NAKOVE, Individual Trader
Registered business address: 320 Bungarribee Rd, Blacktown NSW 2148, Australia
Website: tinygraceuk.com
Customer Support: help@tinygrace.com
Currency: GBP (£)
Market: United Kingdom
Returns and Refunds
At Tiny Grace, we want customers to have a clear and straightforward process if there is an issue with an order.
You may contact us to request a refund within 30 days from the date your order is delivered.
To request a refund, please email help@tinygrace.com with your order number, a description of the issue and, where relevant, clear photographs showing the product and the issue reported.
A refund may be approved in circumstances including:
- The product arrives damaged or defective.
- You receive an incorrect item.
- Your order has not been delivered after the maximum stated delivery timeframe.
- You notify us of dissatisfaction with the product within the applicable refund period.
Nothing in this policy limits or excludes any statutory rights you may have under applicable UK consumer law.
No Physical Return Required
Tiny Grace does not require customers to physically return products when a refund is approved.
Once we have reviewed your request and confirmed that a refund has been approved, you will not be required to send the item to Tiny Grace, our supplier or any other address.
After approval, you may keep or responsibly dispose of the item. No physical return shipment is required as part of our refund procedure.
Refunds
Once your refund has been approved, the refund will be issued to the original payment method used to place the order.
Approved refunds are processed by us promptly. Depending on your bank, card issuer or payment provider, it may take approximately 5 to 10 business days for the refunded amount to appear in your account or card statement after it has been processed.
The descriptor associated with purchases from our Shopify store may appear as TINY GRACE, or in another format determined by the payment processor or card issuer.
UK Right to Cancel
If you are a consumer in the United Kingdom purchasing goods online, you generally have a statutory right to cancel an eligible order within 14 days after the day on which you, or a person nominated by you, receives the goods, subject to the exceptions provided by applicable UK consumer law.
To exercise your right to cancel, you must clearly inform us of your decision within the applicable cancellation period.
You may do so by contacting:
Tiny Grace
Servei Nariu NAKOVE
320 Bungarribee Rd
Blacktown NSW 2148
Australia
Email: help@tinygrace.com
You may provide your name, order number, order date, delivery date and a clear statement confirming that you wish to cancel the contract.
For cancellations accepted under this statutory right, Tiny Grace waives the requirement to physically return the goods. You may keep or responsibly dispose of the goods after we confirm your cancellation and refund instructions.
Where the statutory cancellation right applies, we will reimburse the payments that UK law requires us to reimburse using the same means of payment used for the original transaction, unless otherwise expressly agreed where permitted by law.
This voluntary waiver of physical return does not reduce your statutory consumer rights.
Faulty, Damaged or Incorrect Goods
If your product arrives damaged, defective or materially different from what you ordered, please contact help@tinygrace.com as soon as reasonably possible.
Please include your order number, a description of the problem and photographs where appropriate so that we can assess the issue.
This policy does not replace or restrict rights relating to faulty, misdescribed or otherwise non-conforming goods under applicable UK consumer legislation, including the Consumer Rights Act 2015.
Orders Not Received
Orders are normally processed within 1 to 3 business days.
The estimated delivery timeframe is 8 to 16 business days after dispatch.
If your order has not arrived after the maximum stated delivery timeframe, please contact help@tinygrace.com so that we can investigate the shipment and determine the appropriate resolution.
Refund Method
Refunds are issued to the original payment method wherever applicable. We do not normally issue refunds to a different card, bank account or payment method from the one used for the original purchase.
The time required for funds to become visible after we process a refund is controlled partly by your bank, card issuer or payment provider.
Contact
For cancellation, refund or order-related enquiries, contact:
Tiny Grace
Operated by Servei Nariu NAKOVE, Individual Trader
320 Bungarribee Rd
Blacktown NSW 2148
Australia
Website: tinygraceuk.com
Email: help@tinygrace.com
Currency: GBP (£)
Card statement descriptor: TINY GRACE