Shipping policy
Tiny Grace
Operated by: Servei Nariu NAKOVE, Individual Trader
Registered business address: 320 Bungarribee Rd, Blacktown NSW 2148, Australia
Website: tinygraceuk.com
Customer Support: help@tinygrace.com
Currency: GBP (£)
Market: United Kingdom
Shipping and Delivery
This Shipping Policy explains how orders placed through tinygraceuk.com are processed, dispatched and delivered to customers in the United Kingdom.
Tiny Grace operates using a third-party fulfilment model. Products purchased through our store are dispatched directly from our third-party supplier in China to the customer's delivery address in the United Kingdom.
Products are not first shipped to our registered business address in Australia.
Order Processing Time
Orders are normally processed within 1 to 3 business days after the order has been successfully placed and payment has been confirmed.
Processing time is separate from delivery time.
During processing, your order may undergo payment confirmation, order verification and preparation for dispatch.
Orders placed during weekends, public holidays or outside normal processing periods may begin processing on the next applicable business day.
Estimated Delivery Time
Once your order has been dispatched, the estimated delivery timeframe is:
8 to 16 business days after dispatch.
This timeframe is an estimate based on normal international shipping conditions.
Delivery may occasionally be affected by circumstances outside our reasonable control, including customs processing, carrier disruption, severe weather, public holidays or other international transport delays.
Nothing in this policy limits any rights or remedies available to consumers under applicable UK law where goods are not delivered within the legally required or agreed timeframe.
Shipping Origin
All products sold through Tiny Grace are fulfilled by a third-party supplier and shipped directly from China.
Our registered business address in Australia is used for business and administrative purposes and should not be considered the shipping origin of your order.
Multiple Packages
If your order contains more than one item, the products may be fulfilled separately.
As a result:
- Items from the same order may arrive in separate packages.
- Packages may have different tracking numbers.
- Packages may arrive on different dates.
- Receiving one package does not necessarily mean that the remainder of your order has been lost or omitted.
If you have received only part of your order, please check any tracking information provided to you or contact help@tinygrace.com.
Tracking Information
Where tracking is available, tracking details will normally be provided after your order has been dispatched.
Tracking information may take some time to become active after the carrier receives or processes the shipment.
International orders may pass between multiple logistics providers before final delivery in the United Kingdom. Tracking updates may therefore occasionally take time to refresh between different stages of transit.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address during checkout.
Please check your:
- Full name.
- House or flat number.
- Street address.
- Town or city.
- Postcode.
- Contact details.
If you discover an error after placing your order, contact help@tinygrace.com as soon as possible.
We will make reasonable efforts to assist before dispatch, but we cannot guarantee that delivery details can be changed once an order has entered fulfilment or has been dispatched.
Failed or Unsuccessful Delivery
If a carrier cannot complete delivery because of circumstances such as an incorrect address, inaccessible delivery location or another recipient-related issue, the carrier may make another delivery attempt or provide instructions for collection or redelivery.
Customers should follow the tracking information and any instructions provided by the relevant carrier.
If you experience a delivery problem, contact us at help@tinygrace.com so that we can review the available shipment information.
Orders Not Delivered
If your order has not arrived after the maximum estimated delivery timeframe of 16 business days after dispatch, please contact us at help@tinygrace.com.
Please provide your:
- Full name.
- Order number.
- Delivery address.
- Any relevant tracking information.
We will review the shipment information and, where appropriate, contact the relevant fulfilment or logistics provider.
Where an order is confirmed as lost or otherwise qualifies for a refund, the matter will be handled in accordance with our Return and Refund Policy and applicable UK consumer law.
Customs, Import Duties and Taxes
Orders are shipped internationally from China to the United Kingdom and may therefore be subject to customs procedures.
Any customs duties, import taxes, handling charges or other import-related fees that are not collected at checkout and are lawfully imposed on the recipient are the responsibility of the customer.
Tiny Grace does not control charges imposed independently by customs authorities or other government agencies.
Nothing in this section changes the price transparency or tax obligations that apply to Tiny Grace under applicable UK law.
Customs Delays
International shipments may occasionally be inspected or held by customs authorities.
Customs processing times are outside our direct control and may affect the estimated delivery timeframe.
Where a customs or import authority requires information from the recipient, customers should follow the instructions provided by the relevant authority or carrier.
Delivery Estimates
The 8 to 16 business day delivery period begins after dispatch and does not include our 1 to 3 business day processing period.
For example, the processing period and delivery period should not be treated as a single 8 to 16 business day timeframe.
Delivery estimates are provided in good faith based on normal fulfilment and carrier conditions and do not remove any statutory delivery rights available to UK consumers.
Refunds for Shipping Issues
If an order is lost, materially delayed beyond the applicable timeframe or otherwise qualifies for a refund, please contact help@tinygrace.com.
Approved refunds are processed in accordance with our Return and Refund Policy.
Where a refund is approved, Tiny Grace does not require the customer to physically return an item unless a different arrangement is expressly required by applicable law.
Contact Information
For questions concerning shipping, tracking or delivery, contact:
Tiny Grace
Operated by Servei Nariu NAKOVE, Individual Trader
320 Bungarribee Rd
Blacktown NSW 2148
Australia
Website: tinygraceuk.com
Email: help@tinygrace.com
Currency: GBP (£)
Market: United Kingdom