Privacy policy

Tiny Grace
Operated by: Servei Nariu NAKOVE, Individual Trader
Registered business address: 320 Bungarribee Rd, Blacktown NSW 2148, Australia
Website: tinygraceuk.com
Customer Support: help@tinygrace.com
Currency: GBP (£)
Market: United Kingdom

Introduction

Tiny Grace respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Servei Nariu NAKOVE, trading as Tiny Grace, collects, uses, stores and shares personal information when you visit tinygraceuk.com, make a purchase, contact us, create or use features associated with our store, or otherwise interact with Tiny Grace.

For the purposes of applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Servei Nariu NAKOVE is the controller of personal information processed in connection with the operation of Tiny Grace, except where another party acts as an independent controller.

Personal Information We Collect

Depending on how you interact with Tiny Grace, we may collect information including:

  • Your name.
  • Billing and delivery addresses.
  • Email address and telephone number.
  • Order and transaction information.
  • Products purchased or viewed.
  • Payment-related information processed through our payment providers.
  • Communications you send to our customer support.
  • IP address.
  • Browser and device information.
  • Website activity and interactions.
  • Cookie identifiers and similar online identifiers.
  • Marketing preferences.
  • Information necessary to prevent fraud and protect our store and customers.

Payment information may be processed directly by Shopify and applicable payment service providers. Tiny Grace does not necessarily receive or store complete payment card details.

How We Use Personal Information

We may process your personal information to:

  • Process and fulfil orders.
  • Arrange shipment and delivery.
  • Provide order confirmations and shipping updates.
  • Process cancellations and refunds.
  • Respond to customer service enquiries.
  • Maintain records relating to transactions.
  • Detect and prevent fraud, misuse and security incidents.
  • Operate, maintain and improve our website.
  • Understand how visitors use our website.
  • Measure the performance of advertising and marketing campaigns.
  • Send marketing communications where permitted by law.
  • Comply with legal, accounting and regulatory obligations.
  • Establish, exercise or defend legal claims.

Legal Bases for Processing

Under the UK GDPR, we process personal information only where we have an appropriate legal basis.

Depending on the circumstances, our legal bases may include:

Performance of a contract: where processing is necessary to process your order, arrange delivery, communicate about your purchase or otherwise perform our contract with you.

Legal obligation: where processing is necessary to comply with applicable legal, tax, accounting or regulatory requirements.

Legitimate interests: where processing is necessary for our legitimate business interests, such as operating and securing our store, preventing fraud, providing customer support and improving our services, provided those interests are not overridden by your rights and interests.

Consent: where applicable, including for certain marketing communications and non-essential cookies or tracking technologies. Where processing is based on consent, you may withdraw that consent at any time.

Shopify

Our online store is hosted using Shopify.

Shopify provides the e-commerce infrastructure that enables us to offer products and process transactions online. Personal information may therefore be processed by Shopify in connection with the operation of our store.

Shopify may process information according to its own privacy practices and applicable contractual and legal requirements.

Suppliers and Order Fulfilment

Products purchased from Tiny Grace are dispatched directly from China by a third-party supplier.

To fulfil your order, we may provide our supplier and relevant logistics providers with information reasonably necessary to prepare and deliver your purchase, such as your:

  • Name.
  • Delivery address.
  • Telephone number where required for delivery.
  • Order details and products purchased.

We only share information that is reasonably necessary for order fulfilment and related services.

International Data Transfers

Because Tiny Grace operates internationally and uses service providers in different countries, your personal information may be transferred to and processed outside the United Kingdom.

This may include processing in Australia, China, the United States and other countries where our service providers operate.

Where UK data protection law requires safeguards for an international transfer, we take appropriate steps intended to ensure that the transfer is made using a legally recognised mechanism, such as applicable adequacy regulations, contractual safeguards or other mechanisms permitted under UK data protection law.

Cookies and Similar Technologies

Tiny Grace uses cookies and similar technologies to operate the website, remember preferences, understand website usage, provide functionality, measure performance and, where permitted, support advertising and marketing.

Some cookies are necessary for the website and checkout to function. Other cookies, including certain analytics and advertising cookies, are used subject to applicable consent requirements.

Where required by UK law, non-essential cookies will not be placed until you have provided the required consent.

You can manage or withdraw your cookie preferences through the cookie controls made available on our website. You may also configure your browser to block or delete cookies, although doing so may affect certain website functions.

Analytics, Advertising and Marketing Technologies

Tiny Grace may use tracking and marketing technologies associated with its Shopify store.

Where enabled, these technologies may include services such as Meta Pixel, Google Analytics 4, TikTok Pixel and email marketing tools.

Meta Pixel: may be used to understand interactions with our website, measure advertising performance and support relevant advertising on Meta services.

Google Analytics 4: may be used to understand website traffic, visitor interactions and the performance of our website.

TikTok Pixel: may be used to measure interactions resulting from advertising campaigns and understand the effectiveness of advertising on TikTok.

Email marketing tools: may be used to manage subscriber lists, send permitted marketing communications and analyse engagement with those communications.

Where consent is legally required, these technologies are used only after the required consent has been obtained.

You may refuse or withdraw consent for non-essential tracking through our website's cookie preference controls. You can also use relevant browser settings and privacy controls provided by the applicable advertising or analytics platforms.

Marketing Communications

Where permitted by law, we may send you information about Tiny Grace products, offers or store updates.

Where consent is required, we will send such communications only after obtaining the appropriate consent.

You can unsubscribe from marketing emails at any time by using the unsubscribe option contained in the relevant message or by contacting help@tinygrace.com.

Unsubscribing from marketing communications does not prevent us from sending transactional communications necessary to administer your orders or respond to your requests.

Sharing Personal Information

We may share personal information where reasonably necessary with categories of recipients including:

  • Shopify and e-commerce infrastructure providers.
  • Payment processors.
  • Our third-party product supplier.
  • Shipping and logistics providers.
  • Analytics providers.
  • Advertising and marketing service providers.
  • Email communication providers.
  • Fraud prevention and security providers.
  • Professional advisers where necessary.
  • Government authorities, regulators or law enforcement where required by law.

We do not disclose personal information merely because another organisation requests it. Disclosure will be made where there is an appropriate operational or legal basis.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, complying with legal obligations, resolving disputes and enforcing agreements.

Different categories of information may be retained for different periods depending on their purpose and applicable legal requirements.

When personal information is no longer required, we will take reasonable steps to delete, anonymise or otherwise securely dispose of it, subject to applicable retention obligations.

Your Rights Under UK Data Protection Law

Subject to applicable conditions and exceptions, you may have the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information.
  • Request restriction of processing.
  • Object to certain processing.
  • Request data portability where applicable.
  • Withdraw consent where processing is based on consent.
  • Object to direct marketing.
  • Request information concerning applicable safeguards for certain international transfers.
  • Lodge a complaint with the relevant data protection supervisory authority.

Some rights are not absolute and may depend on the circumstances and legal basis for processing.

To exercise a privacy right, contact help@tinygrace.com. We may need to verify your identity before completing a request.

Complaints

If you have concerns about how we process your personal information, please contact us first at help@tinygrace.com so that we can review your concern.

Individuals in the United Kingdom may also have the right to complain to the Information Commissioner's Office (ICO) regarding the processing of their personal information.

Children's Privacy

Tiny Grace sells children's clothing, but our website and purchasing services are intended to be used by adults purchasing products, not by children independently providing personal information or entering into transactions.

We do not knowingly seek to collect personal information directly from children for the purpose of allowing them to purchase products from our store.

Security

We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy where necessary to reflect changes to our practices, technology, legal obligations or business operations.

The version published on tinygraceuk.com will be the current version applicable to use of the store, subject to applicable law.

Contact Information

For questions about this Privacy Policy, requests concerning your personal information or other privacy enquiries, contact:

Tiny Grace
Operated by Servei Nariu NAKOVE, Individual Trader
320 Bungarribee Rd
Blacktown NSW 2148
Australia
Website: tinygraceuk.com
Email: help@tinygrace.com